POLICIES

Security Policy:

 

  • Credit card transactions will be acquired for SHELFLIFE via PayU (Pty) Ltd. PayU uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.payu.co.za to view their security certificate and security policy.
  • SHELFLIFE has no access to card details entered by the client on PayU’s secure site.
  • In addition to the full domain security provided by SHELFLIFE and Thawte, additional security is provided during the actual payment process when making payments with PayU and SiD. All in all these security measures allow for smooth, safe transactions for you, our customer.

Returns Policy:

  • Returns and or exchanges are only accepted within 14 days of order creation. 
  • Clearance/Sale product: may not be refunded or exchanged. All Clearance sales are final and will not be accepted for refunds or exchanges.
  • To be eligible for a return, or exchange your item must be unused and in the same condition that you received it in. It must also be in the original, undamaged packaging i.e. the shelflife carton it is shipped in.
  • In the event of a return due to a customer fault, such as the ordering of the incorrect size, the customer will be fully liable for all return shipping fees incurred. Shipping fees for collection within South Africa are R50, re delivery will be a further R50 (in total R100).
  • In the case of a refund however, Shelflife will deduct R200.00 from the order amount to cover all shipping costs including the original delivery cost.
  • In the event of a return due to a Shelflife fault, Shelflife will cover full shipping fees incurred.
  • To book in your return please contact admin@shelflife.co.za or book in your return collection here

Privacy Policy:

  • We are committed to protecting your privacy. This Privacy Policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to other parties.
  • The site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the site; the pages that you access while at the site and the Internet address of the website from which you linked directly to our site. This information is used to help improve the site, analyse trends, and administer the site.
  • If you have any questions or concerns about our Privacy Policy, please send us an email.
  • By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site.
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