FREQUENTLY ASKED QUESTIONS
Q: What is Shelflife Online Store?
A: Shelflife Online Store is an international online sneaker and streetwear store, offering authentic premier products which appear on the shelves of our land-based store.
Q: When was Shelflife Online Store established?
A: Our land-based store was established in 2006. Our first online store was implemented in 2009, and has grown steadily from strength to strength. We have just released a new and improved online store in 2012, which offers a much more stable and secure environment.
Q: I am looking for a specific product and I cannot see it anywhere within your product ranges. Does this mean you don’t stock this product?
A: Yes and no. In theory we do not stock any items you don’t see. However, it might still be worth your while to contact us HERE and query whether we can source that specific product in your required size.
Q: Are all the products offered by Shelflife.co.za authentic?
A: Yes. Shelflife Online Store guarantees 100% authenticity. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all products offered for sale are thoroughly inspected by experienced staff for condition and authenticity.
Q: Are the product images displayed on Shelflife.co.za an accurate representation of the product?
A: Yes. All imagery is shot in-house, and is of the actual product which you will receive. We aim to provide the highest clarity we can offer.
More information about Shelflife Online Store, as well as images of the inside of the store, are available and can be seen HERE.
Q: How do I order and pay for my products?
A: There are various secure payment methods that we offer, including EFT, credit card and debit card. For more detailed information on how to order and our accepted payment methods, please read HERE.
Q: Are payments to Shelflife Online Store secured?
A: Yes. Each and every payment method offered is highly secured by numerous security implementations.
Q: What is MasterCard SecureCode®, Verified by Visa and PayD?
A: These are the latest security implementations to secure customers who are shopping online. They have recently been implemented by all relevant banks and require users who wish to purchase anything online to register their credit or debit cards for this purpose. Once your card is registered, you will receive an OTP (One Time Password) which allows you to complete your transaction. Registering your card does not take long, and you would need to do this sooner or later!
More detailed information regarding our website security is available, please read HERE.
Shipping and delivery
Q: Do you ship internationally?
A: Yes. Shelflife is an international online store; therefore we do offer worldwide shipping. The specific shipping costs for your country will be displayed to you upon checkout.
Q: I live in South Africa, is shipping free of charge?
A: Yes. Shelflife Online Store offers free delivery to anywhere in South Africa.
Q: How long does delivery of my order take?
A: Delivery times differ. International orders can take anywhere from 5−14 days to be delivered, whereas local orders to a South African physical address can take 1−4 days to be delivered.
Q: How long is the handling time before my order gets shipped off?
A: Handling time is minimal on our part, which ensures rapid delivery to our customers. Orders are sent off within 1−2 days, depending on when we receive your cleared payment.
Q: Are shipments insured?
A: Yes. We insure ALL shipments to every location to avoid disappointment and cover our customers’ purchases.
Q: Can I track and trace my delivery on my order?
A: Yes. A tracking number for each order will be provided via email upon shipment.
More information regarding shipping and delivery is available and can be seen HERE.
Q: Do you have a size chart for me to refer to?
A: Yes. You can view our size chart by clicking on “Sizing Info” on any product.
Q: I have found a product I wish to purchase but I cannot select my size?
A: Unfortunately, this generally means your size is out of stock at this point in time. However, it might still be worth your while to contact us HERE and query if we can source that specific product in your size.
If you are still confused about something, or have any additional queries, please do not hesitate to contact us HERE or telephonically on +27 21 422 3931