Terms & Conditions
- Orders will be confirmed and billed via email.
- Final invoice amount to be paid in full before shipping. Goods will only be shipped once full amount reflects in senders account.
- Shipping is free within South Africa. Orders received from outside the boarders of South Africa will be billed accordingly.
- A tracking number will be provided via email for every order upon shipment
- Additional fees may apply for shoes with special or oversized packaging
- All sales final. No refunds, no exchanges.
- Delivery times do not include saturdays, sundays, and public holidays and are subject to signature authorisation.
- Orders with incorrect billing information or requiring additional verification will be delayed
- Shipments go out monday through friday, not including public holidays
- Once payment reflects in senders account shipping in South Africa will take 3-4 working days. Outside of South Africa the customer will be notified by email as to how long the order will take.
- An adult signature will be required for delivery
- In the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred
- All orders are shipped double boxed to protect both the shoes and the shoeboxes
- All shoes are 100% authentic. We do not sell, accept, or otherwise deal with fakes or factory variants. Buy with confidence as all shoes offered for sale are thoroughly inspected by our knowledgeable staff for condition and authenticity.
- For any queries you can contact by email shelflife@polka.co.za or you can call +27 21 422 3931 during office hours
- This site serves as a full online sneaker store and nothing else, not other items will be billed or shipped from this site.
- SECURITY POLICY:
- Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
- Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
- The Merchant does not have access to credit details.
- Virtual Card Services continually reviews and enhances its security in line with technological changes.
- PRIVACY:
- We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.
- The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
- If you have any questions or concerns about our privacy policy, please send us an E-mail.
- By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site.
